Modern IT Service ManagementIn Episode 22 of InterVision’s Status Go podcast, guest Doug Tedder  (principal, Tedder Consulting) and I discuss what modern ITSM looks like, how to succeed, what might be going wrong with your implementation and even how it can work with an agile environment.  Doug stresses, “Modern service management is about doing what is right for your organization.  You have to find the right balance between responsiveness and stability.”

Status Go is the weekly podcast from InterVision. We provide actionable insights from technology leaders to technology leaders who want to break out of the status quo and lead their businesses into the new future. Listen to more of our episodes here: https://www.intervision.com/statusgo-podcasts/

 

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