Status Go – Optimizing the Customer Experience: Ali Cudby

Optimizing the Customer ExperienceLong gone are the days of technology for the sake of technology. Proper digital transformation efforts are streamlined and focused on the customer.  As our guest this week, Ali Cudby, CEO of Your Iconic Brand, states, ” Customer experience is the difference between average and excellence.” On this episode, Ali talks with Jeff Ton, SVP of Product Development and Strategic Alliances, about developing a culture around customer loyalty, as well as the impact and creativity the IT team brings to architecting a seamless and memorable customer experience.

Status Go is the weekly podcast from InterVision. We provide actionable insights from technology leaders to technology leaders who want to break out of the status quo and lead their businesses into the new future. Listen to more of our episodes here: https://www.intervision.com/statusgo-podcasts/

 

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