Status Go – Eliminating IT: Dr. Ashwin Ballal

Eliminating ITIn Episode 40 of InterVision’s Status Go podcast, we welcome Medallia SVP and CIO, Dr. Ashwin Ballal. Ashwin details how he is effectively eliminating IT, or at least IT as we currently know it, by taking the concept of customer experience and focusing it internally. He also discusses Medallia’s bot they call Jarvis, proper brand building, employing empathy and how to measure success.

Status Go is the weekly podcast from InterVision. We provide actionable insights from technology leaders to technology leaders who want to break out of the status quo and lead their businesses into the new future. Listen to more of our episodes here: https://www.intervision.com/statusgo-podcasts/

 

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