Rivers of Thought

Life, Leadership, Business & Technology

No, this is not about some crime new drama (though people say I do look a lot like Mark Harmon…NOT!), this is about socialmicroscope-pictures6 organizations, mass collaboration, big data, the future of work, and some technology thrown in for good measure!

We recently announced a re-organization within Goodwill Industries of Central Indiana. This re-organization included the creation of a new position, Senior Vice President of Corporate Connectivity. When I’m asked what this means, it would be easy to respond, “Well, it means that both Technology Solutions (Information Technology) and Marketing report to the same person.” But that would be a simplistic view of what is, really, a very progressive and complex organizational move.

I really need to work on my elevator speech! So, then, what does it mean to have both Marketing and IT report to the SVP of Corporate Connectivity? Why would we do this? What are we going to accomplish? What is Corporate Connectivity anyway?

Corporate Connectivity is the confluence (“Confluence” is a very carefully chosen word to describe this convergence. The science of fluid dynamics finds that when rivers come together at a confluence, the resulting power of the water downstream is not additive; rather, it’s compounded exponentially) of Networks, Communication and Collaboration, Information and Systems (ahem, N.C.I.S.; after all, I have been an IT guy for 30 years; everything can be boiled down to an acronym). Over the next several posts we will explore each of these streams and what impact they will have on our company.

Next up: N – Networks

If anything you read here or in other posts strikes a chord, I would love to hear from you. Leave a comment, hit me up on Twitter (@jtongici), find me on LinkedIn, or Google +.

A year ago a huge event took place in the city of Indianapolis. No, not that silly little football game (though, it was great to see a CloudManning beat Brady, even if it wasn’t Peyton), a REALLY huge event. In the early morning hours after the crowds all left downtown, we took our first major leap into the cloud. We converted from our on-premise email, calendar and contacts application to Google Apps.

Yes, we had used web-based applications prior to that time, but none that were truly born in the cloud applications. The success of that conversion is what really launched us into a cloud-first strategy. As a CIO, I had been very reluctant to take this approach. We had very sound guiding principles regarding application procurement and it didn’t include having our data scattered all over the heavens. After countless conversations, months of research, and attending several workshops and presentations, I decided we would pilot a couple of cloud-based solutions and the incumbent’s current version.

Honestly, what really pushed me to the launching pad was a comment one of the panelists made at MIT Sloan’s Annual CIO Summit. He was discussing IT projects and stated they could be categorized into two types of projects: A-C Projects and C-F Projects (no, not THAT kind of C-F project!). Some projects, no matter how fantastic IT performs the best grade your partners in your business will give you is a “C”, but if you aren’t successful, you will most certainly receive an “F”. (Really, when was the last time someone thanked you for delivering that email to their in-box). On the other hand, there are some strategic, innovative projects that can make the IT department heroes. I left the conference vowing to have our team spend as much time as possible on A-C Projects and that meant someone still had to deliver the mail.

After the pilot, the team (about 30 members strong from all areas of our business) voted unanimously to go “to the cloud”. Even then, I wanted more certainty before exposing the enterprise to any undue risk. With the help of a local consultant, I converted two small companies I own to 100% cloud-based applications. Finally, I took the recommendation to our executive steering team.

In the year since our go-live, we have taken a cloud-first approach to all of our projects. Note, this is not a cloud-only approach. We still evaluate based on functionality, fit and costs, but all things being equal, we will give the nod to a cloud-based, cloud-born solution. Case in point, we went live January 1 of this year on a cloud-based payroll system and just this last week launched our cloud-based Human Resources Management system to rave reviews.

Don’t get me wrong, cloud is not the answer in every situation and there are still many aspects of cloud-based apps that need some maturing for the enterprise. Password management and single-sign on are issues (ok before you comment that there are solutions for this, I know, but they add a layer of complexity that is still a hard sell), as are integrations and data management. And, don’t get me started on the contract Terms and Conditions that many companies present. THAT part of the industry definitely needs some maturing.

Cloud (SaaS, IaaS, PaaS, CaaS and all the other aaS’s) offers the possibility of spending more time on value-add activities and is truly disruptive to the “way it’s always been done”. I would love to hear your journey to the cloud!

To read more about our specific conversion read my guest blog post at Google’s Enterprise Blog by clicking on the Google icon. Google Header

If anything you read here or in other posts strikes a chord, I would love to hear from you. Leave a comment, hit me up on Twitter (@jtongici), find me on LinkedIn, or Google +.

December 24, 2019 – I wrote this post in 2012. At the time, we did not realize it would be the last time mom made donuts with us. She passed in July 2013. Today, we are mourning the passing and celebrating the life of my dad, L. Eugene Ton. Dad passed away this year on December 16. Despite the hurt in our hearts, Carmen and I honored the tradition and made nine dozen of the magical donuts, known as Grandpa’s Donuts. Even when it is difficult, traditions can bring the memories of Christmases Past to warm our hurting hearts. I hope you enjoy the post from December 24, 2012. 

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Growing up in American Baptist Churches as the son of a minister (yes, I AM a PK), these words were always front and center. Carved in the communion table in front of the pulpit, I would read them countless times over the years. However, it wasn’t until much later in life that these words took on a new and different meaning. With apologies to the author and translators of the New Testament, at this time when the Christian world celebrates Christmas, I would like to talk about donuts. Yes, donuts.

My favorite thing about celebrating Christmas are the traditions, rituals if you will. Every year we watch the same movies: Scrooged (laughing at the “toaster” line like hearing it for the first time); A Christmas Story (“You’ll shoot your eye out, Ralphie”); Christmas Vacation (reciting all the lines); and of course, It’s a Wonderful Life (crying at the end for the 40ieth consecutive year). Each year we attend the Christmas Eve service (though Baptists cannot stay up until midnight, so ours is at 11). And each season is highlighted by the gathering of family and friends, exchanging gifts and cards, and music across the generations.

However, of all these traditions, my favorite tradition is making donuts with my mom, it is never officially Christmas until the donuts are done. We call them “Grandpa’s Donuts”.

My fondest memories about my Grandpa Williams revolved around his two magnificent donut machines.  Every time without fail when he would come to visit, we would run out to meet him as he got out of the car. All four of us kids would jump up and down with excitement, all asking if he brought the donut machines. And, every time without fail, he would look at us, scratch his head and say, “Oh my, I think I forgot those in Milwaukee.” He would then begin digging around in the trunk of his car and, sure enough, tucked back in Brown Bobby Doughnut Machinethe back behind all the luggage would be THE MACHINES! (The machines were actually called “Brown Bobbies”) (http://en.wikipedia.org/wiki/Brown_Bobby).

My great-grandmother has given the machines to him in the late 1920’s. During the Great Depression, my Grandpa would make donuts to sell at the Post Office where he worked. He needed the extra nickel for two donuts to make extra money to support his growing family.

On one of his trips to visit us in Evansville, he wrote the recipe in the front of mom’s cookbook. He must have known that trip would be his last. When he passed away in 1971, my mother inherited one of the Brown Bobby machines.

Over the next couple of decades it was used to make donuts for the occasional church bake sale but eventually fell into disuse. In the mid 90’s, I was a new manager and wanted to do something special for my team. My mom and I rummaged through her closet and there, tucked in the back, behind the boxes we discovered THE MACHINE! I donned my Grandpa’s old apron (handmade by my Grandma, with stitching that proclaimed the wearer to be “The Doughnut Man”) and we plugged in the Brown Bobby, fingers crossed it would still heat up. As we made the donuts and listened to Christmas Carols, something magical happened. My mom and I began to share stories about Grandpa. Gone for almost 25 years, he was remembered with stories, smiles, laughs, and tears. A new tradition was born.

For over 20 Christmases now, we drag out the machine, plug it in, and hope that it heats up one more time. I don the apron and wave my hand over the machine testing the warmth just as he did. We decipher the recipe, written in the front of a cookbook by a little old man, a very long time ago. We listen to Christmas music and tell the same old stories about him that we have told for years.

When my wife Carmen and I were married in 2001, she joined in the tradition. She, my mom, and I would make the donuts. My dad had the difficult job of quality control (sampling the donuts as we made them!).

This year, my mom has been battling some health issues, so instead of gathering at her house, she and my dad brought the machine to our house. She sat at our kitchen island while Carmen, my dad and I made the donuts. We listened to the carols and told the stories about Brown Bobby DoughnutsGrandpa. At some point, it occurred to me, I was truly making Grandpa’s donuts for the first time. Our first grandson, Braxton, was born in September, making me an “official” Grandpa!

Over the years, we have given donuts to countless friends, relatives and co-workers. We have shared the story of “Grandpa’s Donuts”. On this Christmas Eve, take pause. Take the time during your traditions to remember. Remember your family, your friends. Remember your parents, grandparents and great-grandparents. Honor your traditions in “remembrance of them”.

If anything you read here or in other posts strikes a chord, I would love to hear from you. Leave a comment, hit me up on Twitter (@jtongici), find me on LinkedIn, or Google +.

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INSIGHTS

Insights is the weekly, thought-provoking newsletter from Jeffrey S. Ton.
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