Tag Archive for: collaboration

Status GoStatus Go – Episode 89

Otto Sanchez is back on Status Go. When Otto and I met to discuss this episode, we got on the topic of Kari’s Law and the life and death risks some companies may be taking with their phone systems. We thought that was so important, we created an entire episode out of it. If you have not listened to it, you should! Listen to it here: Kari’s Law

In this episode, we dig into the customer experience and the importance of collaboration and collaboration tools is to CX. We discuss the good, the bad, and the ugly of customer experience and the impact that has on customer retention and customer spend. Far from a technology conversation, we do talk about the collaboration stack and the role each layer plays in fostering communication, internally and externally. 

Status Go is the weekly podcast from InterVision. We provide actionable insights from technology leaders to technology leaders who want to break out of the status quo and lead their businesses into the new future. Listen to more of our episodes here: https://www.intervision.com/statusgo-podcasts/

No, this is not about some crime new drama (though people say I do look a lot like Mark Harmon…NOT!), this is about socialmicroscope-pictures6 organizations, mass collaboration, big data, the future of work, and some technology thrown in for good measure!

We recently announced a re-organization within Goodwill Industries of Central Indiana. This re-organization included the creation of a new position, Senior Vice President of Corporate Connectivity. When I’m asked what this means, it would be easy to respond, “Well, it means that both Technology Solutions (Information Technology) and Marketing report to the same person.” But that would be a simplistic view of what is, really, a very progressive and complex organizational move.

I really need to work on my elevator speech! So, then, what does it mean to have both Marketing and IT report to the SVP of Corporate Connectivity? Why would we do this? What are we going to accomplish? What is Corporate Connectivity anyway?

Corporate Connectivity is the confluence (“Confluence” is a very carefully chosen word to describe this convergence. The science of fluid dynamics finds that when rivers come together at a confluence, the resulting power of the water downstream is not additive; rather, it’s compounded exponentially) of Networks, Communication and Collaboration, Information and Systems (ahem, N.C.I.S.; after all, I have been an IT guy for 30 years; everything can be boiled down to an acronym). Over the next several posts we will explore each of these streams and what impact they will have on our company.

Next up: N – Networks

If anything you read here or in other posts strikes a chord, I would love to hear from you. Leave a comment, hit me up on Twitter (@jtongici), find me on LinkedIn, or Google +.