Rivers of Thought
Life, Leadership, Business & Technology
Welcome to the collision of two storylines. I don’t know how often this happens to other authors, but I believe this is a first for me in over a decade of blogging. A few years ago I wrote a series of posts in the form of fairy tales. The fairy tales took place in a magical kingdom called Serendip and were a way to convey the story of my father’s declining health. The final installment was written just a few days after his death in December of 2019. Last year I started another series titled “A Journey” after I made a surprising discovery about my great-great-grandparents. I learned they operated a stop on the underground railroad for a number of years. I promised to continue to provide updates as we discovered more of the story. Those two stories came together this past summer.
Even though the title of the third installment of the fairy tale series was “The Land of Serendip – The Final Chapter”, it was not the final chapter. My father’s wish was to have his ashes scattered in Green Lake, Wisconsin where we had scattered mom’s ashes in 2014. Our plans to make that trek in the summer of 2020 were derailed by, yep, the global pandemic. We put our plans on the shelf, well, actually, we put dad on the shelf…literally.
Early in the summer, we made the discovery about my great-great-grandparents. That prompted me to write the “A Journey” series. Fast forward to the summer of 2021. We began to make plans to take dad to be with mom. Our plans included a stop in South Holland, Illinois, to visit the site of the Jan and Aagje (pronounced ahk-e-ya) Ton Memorial Gardens. Jan and Aagje are my great-great-grandparents. In June, almost a year to the day since I posted the first installment of that series, Duane DeYoung left a comment on the post. He, too, is a descendant of Jan and Aagje.
A few weeks later, I received a letter, yes, an actual letter. The return address was the South Holland Historical Society. Curious, I tore open the envelope. Inside was a letter from Robin Schedberg, she, too, found my post. She was writing to let me know about a rededication ceremony to commemorate the tenth anniversary of the memorial garden. The ceremony was scheduled for October 16th. The same date as my…well, I’m not saying which one, suffice it to say I am old…high school reunion five hours away in the opposite direction. Over the summer we texted and emailed several times. Robin sent some wonderful photographs of some historical pieces they have in the Society library.
We toyed with the idea of delaying our trip to scatter dad’s ashes until October but given the conflict with the reunion and the fact that October is the off-season for the Green Lake area, we decided to move ahead with our plans for an August trip. Our itinerary included a stop in South Holland to meet local historian, Larry McClellan, view the memorial, and tour the area. We would continue to Green Lake, spend a couple of days, scatter dad’s ashes and then return home. At the invitation of Duane DeYoung, we planned to stop by his home in Wisconsin on our return trip.
Days before we were to embark on our adventure, Duane wrote saying he had been in contact with Robin and she could meet us on Monday afternoon in South Holland. It had not occurred to me to share our full itinerary with him. I picked up the phone and called him. Imagine that a letter and a phone call in the same story! I explained Larry’s availability was limited to Friday and we were planning to meet him at the memorial site. A day or so later, Duane let me know that he and his wife June would meet us at the site on Friday, and we were still more than welcome to stop by their home the following Monday.
With that preamble, welcome to “A Journey Through the Land of Serendip”. Friday morning, August 13th, my wife, Carmen, my son, Brad and I loaded the car and headed north. Oh yeah, dad was with us too, but he didn’t help load the car. I can’t tell you how many times one of us asked, “so, do we have dad?”. No one wanted to drive all day without the guest of honor!
Trying to coordinate a meetup on the South Side of Chicago, when one group was coming from Indianapolis (three hours away), another group was coming from Lake Geneva (a couple of hours away), and the tour guide, although local, on a tight schedule was a little tricky, especially when Chicago traffic can change in an instant. What did we do before text messaging, GPS, and traffic apps? We arrived at the memorial a few minutes before the appointed time. The memorial sits on the grounds of the First Reformed Church of South Holland, somewhat apropos considering my father was a minister. We learned that Jan had been one of the founders of the church and served as a Deacon for a number of years. That was one of the reasons for selecting the site, and one of the reasons Jan and Aagje were selected to be honored and remembered.
Hoping to have some private time at the memorial, we were a little disappointed to see a woman tending the flowers in the garden surrounding the monument. Our disappointment was short-lived as once again the magic of serendipity struck. The woman tending the flowers was Nadine Harris-Clark, the aunt of LeRone Branch, the Eagle Scout who was the force behind the memorial. We soon learned, Larry had given her a heads up we would be there. Not only did she want to meet us, but she also brought a photo album of the building of the memorial. She was beaming with pride as she talked about the project, the care that had been taken to select plants native to the area to surround the monument, and her nephew LeRone.
The memorial itself is a 9,000-pound piece of granite. We had seen pictures of the gardens and the stone the previous year when we discovered this amazing story. What was hard to see in the pictures were the railroad tracks that ran under the stone as a symbol of the underground railroad. The scene was breathtaking. The tracks seemed to emerge from the native flowers, disappear underground, and reemerge on the other side of the stone, only to disappear again in the flowers. We were all near tears as we took it all in.
Larry soon arrived, followed shortly thereafter by Duane and June. Let the reunion commence! Larry has been researching the history of the area, the Tons, and the Underground Railroad for years. He has written numerous articles and books on the subject. We stood near the monument while he shared the history with us. He believes between four and five hundred Freedom Seekers passed through this area on their way to Canada. “They had to leave the land of the free, to become free”, he stated.
Freedom Seekers would travel north from Missouri, western Kentucky, and parts south, along the Mississippi and the Illinois Rivers and then overland to Chicago. Arriving in Chicago, they would rest before heading south around Lake Michigan and on to Detroit where they would cross into Canada. It was on the southern trek around the lake they likely encountered my great-great-grandparents. Jan and Aagje owned a farm on the northern shore of the Little Calumet River. They would hide them, feed them, provide them a place to rest, and then help them on their way to Indiana. They had purchased the farm from George Dolton, who operated first a ferry then a toll bridge over the river. It is likely Dolton who directed many of the Freedom Seekers to the Ton Farm.
After the history lesson, Larry, Duane, and Brad crammed into the backseat of our SUV and we drove to the location of the Ton Farm. Larry continued our history lesson as we drove, identifying this road and that road as old Indian trails and routes Jan would have taken to get to Indiana with his precious cargo. We crossed the river at the Indiana Avenue bridge. This would have been where Dolton’s toll bridge once spanned the water.
Chicago’s Finest Marina now sits on the site of the Ton Farm. The owner of the marina, retired Chicago Police Officer, Ronald Gaines, was unable to meet us and the gates were locked. We took turns peering through the iron gate at what would have been the location of the Ton home. The farm was originally 40 acres, so we walked a gravel road that ran along the river. It was an incredible feeling to walk where my ancestors would have walked 170 years ago and to peer out on the river they peered upon.
Larry shared the Little Calumet River Underground Railroad Project was a group of volunteers who are researching the area and identifying historical places of interest. They are creating a water trail down on the river and will be placing markers, one of which will be at the Ton site. Being avid canoeists in our younger days, we are looking forward to paddling the trail! We piled back into the car and headed back to the Church, not before stopping on the Indiana Avenue bridge so Carmen could take a picture looking from the bridge to the farm a short distance downstream.
Once back to the church, we bid adieu to Larry and Nadine (who was still there tending to the flowers). Duane and June left to meet Robin at the library. We needed to continue our Journey Through the Land of Serendip.
Without having to give a spoiler alert for the continuing series, one of the things I need to share is the uncomfortable feeling I get every time we thank someone associated with the memorial project for creating this monument to Jan and Aagje. Why uncomfortable? Because when we thank them, they thank us for what Jan and Aagje (and others) did 170 years ago. We are honored they chose to remember Jan and Aagje. We are honored to be descended from Jan and Aagje.
Guest Post by Lisa Gallagher
Great companies don’t just rely on agile business models or modern organizational frameworks. In fact, how successful a business is depends on its leadership positions. The people in place to manage the general staff affect employee productivity, and, ultimately, the company’s bottom-line. A Gallup report highlights that managers account for about 70% of the differences in employee engagement. With engaged employees less likely to make mistakes and more productive, you can see how important leadership is to an organization.
If you were wondering what makes an effective leader, here are four non-negotiable traits to look for:
It may seem simple, even obvious, to say that a great leader is knowledgeable. But it’s important to note that the term “knowledge” applies to many things — industry knowledge, technical skill, and most recently, digital literacy. Industry knowledge is essential for executives and managers to make intelligent business decisions. Technical skill ensures that business processes are conducted with a high level of finesse. Finally, the rapid digitalization of the business industry calls for the ability to navigate the virtual sphere. According to Cortellazzo et al., researchers from the Ca’ Foscari University, leaders have had to adapt to the changing business landscape brought about by digital transformation. Thus, they must develop both human and digital competencies to lead effectively through continuous learning, training, and experience.
Knowledge is essential as it dictates how leaders act and respond to different business situations and hindrances. Knowledge is power, after all. Without it, an organization cannot optimize operations. To build your knowledge, attend educational seminars or enroll in short courses that will boost your skillset. Alternatively, you can learn from your current network and even seek out a business mentor.
Self-awareness is another seemingly straightforward trait. However, the concept is complex. A study by Dr. Tasha Eurich, a Ph.D. holder in organizational psychology from Colorado State University, found that self-awareness has two categories: the internal and the external. The former involves seeing oneself clearly, including one’s strengths, flaws, and areas of improvement. Meanwhile, the latter is more focused on knowing where one stands in relation to other people. Leaders must be self-aware both internally and externally to improve themselves based on their own criticisms as well as that of their constituents.
Self-awareness is vital for leaders to identify their boundaries as well as gaps in their performance. This allows them to be more open to feedback, whether it’s self-critiquing their work or suggestions from their peers. To practice self-awareness, encourage team members to suggest points of improvement and process them with a rational, not emotional, mind. It’s also good to introspect, to ask yourself whether you’re embodying the characteristics of an effective leader. This will make pausing to consider your current capabilities a habit, which boosts your self-awareness.
Communication is a multifaceted trait that entails listening, speaking, and the nuances involved in both. The goal of communication is the transfer of knowledge. Effective communication ensures that the message is put across and there are no misunderstandings. And since leaders communicate with teams, business partners, and customers regularly, communications skills are a necessity. It’s also worth noting that the recent pandemic has largely affected how people communicate with each other. Great leaders can communicate well, despite these changes.
For instance, masks are now commonplace in physical gatherings. Dustin York, the director of Maryville University’s degree program in communications, spoke to Advisory about how people can practice good communication skills even while wearing a mask. Because the mask hides facial nonverbal cues, one should then make use of the rest of the body, as he stated in the aforementioned article on Advisory. York also suggests keeping one’s toes and torso aligned to their conversation partner or smiling with the eyes. These minute practices reassure your conversation partner that you’re listening, making it easier for both of you to converse. Effective leaders know how to pivot their communication strategies, especially if there are physical and abstract barriers in place.
Finally, leaders must be resilient. Resilience refers to the ability to withstand all forms of difficulties. And it’s clear why this is a crucial trait for leaders. In fact, our blog post on ‘Developing Resilience’ highlights how resilience is rooted in preparations.
To prevent or be prepared for future challenges, leaders need to equip their team to deal with said problems. This involves planning, implementing relevant procedures, then testing them. For example, training your team to be a collaborative group plays well in the current work landscape. Creating a culture that values digital literacy means they will have been prepared for remote work that is on trend now. But note the resiliency also means knowing when to rest. Even the best leaders can’t operate 24/7, so remember when to retire for the day. This balance between preparation and rest will strengthen your resilience. You’ll be ready for anything — and so will your business.
Becoming a laudable business leader is a daunting task. It requires the traits mentioned above, as well as other skill sets specific to the industry. So, if you want to be a great leader, you need to start working on these traits now.
Wow! It’s been a minute since I posted something here on Rivers of Thought!
My last post was a Christmas wish and now it is St. Patrick’s Day! To say the first 10 weeks of the year have been a blur is an understatement. While it may seem from the perspective of this blog that I have not been doing much. Nothing could be further from the truth! Let me catch you up on a few of the goings-on!
In January I had the honor to deliver a two-day workshop based on my book Amplify Your Job Search to a group of America’s finest! I spent two days at Camp Mackall in North Carolina with 30 Green Beret. These were soldiers who were within 18 months of their transition date out of the military and into civilian life. The JANUS Program provides transition assistance to our heroes to ensure a smooth entry into life outside the military. Job search skills training is an integral part of that transition.
This was only the second live event I had participated in since the COVID lockdowns in 2019. I was a little hesitant to fly given the pandemic and some of the wacky things going on at our Nation’s capital in January, so I rented a behemoth SUV and drive to North Carolina. The drive was mostly uneventful, other than the six inches of snow that fell as I crossed the mountains one way and the dense fog I encountered coming back the other way.
Institute for Digital Transformation
Late in 2020, I was welcomed back as a Fellow of the Institute for Digital Transformation after a several-year hiatus. The Institute’s mission is to help prepare leaders and organizations for transformation. The Journal is the Institute’s blog. My first article since returning appeared in March 2021. “Is it time to disrupt the IT service desk” takes are hard look at the state of the IT service desk, the impacts of the pandemic on the service desk professionals, and offers up some thought about transforming the service desk through people, process and technology.
The Institute has also been hard at work on the creation of the Digital Transformation Manifesto. With so many conflicting ideas about digital transformation, we thought it was time to release a manifesto in the same ilk as the Agile Manifesto. The manifesto will provide a definition of what digital transformation is…and what it is not! Be on the lookout for it coming soon!
In January, we celebrated our 100th episode since launching Status Go in 2018. That is 100 episodes of great, actionable content from nearly 100 guests on topics ranging from technical, strategy, and leadership, to gender and racial diversity, and everything in between.
So far this year, we’ve released (or dropped in the vernacular of the podcast biz) twelve episodes, including:
- Bill Serva, vice president of IT for Goodwill of Central and Northern Arizona discussing his first 30 days in the role
- Lauren Herring, CEO of the IMPACT Group on the state of employment and hiring in the tech sector
- Aleta Jeffress, VP of consulting services for CGI exploring the future of work, security, and women in tech
- Dustin Milberg, field CTO cloud services at InterVision taking us on a journey…a cloud journey
- Dayna Beal, business lead for Disher unleashing his (and our) inner ninja
- Nayeli Hernandez of Cardon, clinical researcher Sudha Gayathri, and Ashish Khandelwal a postdoc clinical researcher team up to discuss artificial intelligence and its implications for race in tech
- Nicole Crain, CEO of Techtonic continues our discussion of race in tech and ways in which we can expand the talent pool
- Thomas West co-founder of Green Dot Consulting Group and I nerd out on process improvement
- Ron Teeter, VP of engineering at Jobvite takes us on his cloud journey
- John Gray, CTO and Dustin Milberg field CTO from InterVision dive deep into cloud optimization
- Sumir Karayi, CEO of 1E joins us to talk about his company’s recent study into the state of the service desk
- Varouj Seuylemezian the senior director of IT at the Los Angeles Unified School Districts relates his push to take the district to the cloud
Forbes Technology Council
I continue to write several times a year through the Forbes Technology Council. This is one of the many councils Forbes has developed. These councils provide a community of thought leaders across several disciplines such as human resources, finance, and, of course, technology. One of the benefits is the access to write content to appear on Forbes.com. In 2021, I have had two posts appear.
In February, I published the third installment of my Race in Tech Series, The Funnel. This post blows up the myth that there are not enough minority candidates in the job pool and challenges business leaders to “open the aperture” by reviewing their job qualifications. The Funnel looks at several organizations that are working diligently to expose unseen candidates to organizations across the country.
Part one in the series is Race in Tech, Part I: Inside the Numbers, a look at research results into the current state of employment in the tech sector.
Part two in the series is Race in Tech, Part II: Being ‘The Only’ provides a glimpse into what it feels like to be the only underrepresented minority at work or at an event. I go on to highlight some organizations whose mission is to support “the onlys”.
People Development Magazine
In March, I wrote a piece for People Development Magazine, published out of the UK, Gender Equality in Tech – It got worse…and it may be your fault is a hard-hitting piece that reveals the adverse impact the pandemic has had on gender diversity. If you are in a leadership position in the tech sector, the reason for this regression may rest on your shoulders. For this article, I asked eight women around the world what actions men who want to be allies for women in tech can do immediately to start to tilt the scale.
Insights is the weekly, thought-provoking newsletter from Jeffrey S. Ton.
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Leadership Thought – A lesson-learned, an insight shared
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Leadership Spotlight – A highlight of a person or company helping others to grow their leadership
Rivers of Thought – A more personal thought, observation or musing