Otto Sanchez is back on Status Go. When Otto and I met to discuss this episode, we got on the topic of Kari’s Law and the life and death risks some companies may be taking with their phone systems. We thought that was so important, we created an entire episode out of it. If you have not listened to it, you should! Listen to it here: Kari’s Law
In this episode, we dig into the customer experience and the importance of collaboration and collaboration tools is to CX. We discuss the good, the bad, and the ugly of customer experience and the impact that has on customer retention and customer spend. Far from a technology conversation, we do talk about the collaboration stack and the role each layer plays in fostering communication, internally and externally.
Status Go is the weekly podcast from InterVision. We provide actionable insights from technology leaders to technology leaders who want to break out of the status quo and lead their businesses into the new future. Listen to more of our episodes here: https://www.intervision.com/statusgo-podcasts/